Shipping & Delivery Policy
Effective Date: April 1st, 2025
At Organic Dharma, we are committed to delivering fresh and quality food products to your doorstep in a timely and reliable manner. Please read our shipping and delivery policy carefully to understand how we handle order shipments.
1. Delivery Partner
- All orders are shipped through India Post, our official logistics partner.
- This allows us to reach customers across urban, semi-urban, and rural regions of India.
2. Delivery Locations
- We currently deliver across India, subject to India Post service availability in your area.
- If we are unable to deliver to your location, we will notify you after order placement and issue a full refund.
3. Dispatch Time
- Orders are typically dispatched within 1–3 business days from the date of purchase.
- You will receive an email or SMS with a tracking number once your order is shipped.
4. Estimated Delivery Time
- Delivery usually takes 3–7 business days, depending on your location.
- Remote or rural areas may take slightly longer due to logistical constraints.
5. Delivery Charges
- Shipping charges are calculated based on order weight and delivery location and are displayed at checkout.
- We may offer free shipping on select orders or during promotional periods.
6. Delivery Attempts
- India Post will make multiple attempts to deliver your order.
- If you are unavailable during delivery, please follow the instructions in your tracking details or contact India Post for rescheduling.
7. Damaged or Lost Items
- If your package arrives damaged, or if it’s lost in transit, please contact us within 3 days of delivery.
- We will work with India Post to resolve the issue and offer a refund or replacement as appropriate.
8. Contact for Shipping Issues
If you face any delivery-related issues, please get in touch:
📧 Email: contact.organicdharma@gmail.com
📞 Phone: +91 9441695512
🌐 Website: organicdharma.com